Shipping policy
Shipping Policy
Order Processing
All orders are processed in the order they are received.
In-stock items typically ship within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
If we anticipate a delay, we'll contact you using the email address provided with your order.
Shipping Methods
We ship through trusted carriers, including USPS, UPS, and FedEx.
Shipping options and estimated delivery times are displayed during checkout. Delivery estimates begin after your order has been processed and shipped.
Shipping Confirmation
Once your order ships, you'll receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
Domestic Shipping
We currently ship throughout the United States.
Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method.
International Shipping
International shipping may be available for select destinations.
Customers are responsible for ensuring that knives are legal to import into their country, state, province, or municipality. Any customs duties, taxes, import fees, or brokerage charges are the responsibility of the customer.
We are not responsible for packages refused, delayed, seized, or destroyed by customs or government agencies due to local import regulations.
Lost or Damaged Packages
Once a package has been accepted by the shipping carrier, delivery is the carrier's responsibility.
If your package arrives damaged, please contact us within 5 days of delivery and include photographs of the packaging and the damaged item. We'll work with the carrier to resolve the issue and determine the appropriate solution.
If your tracking information indicates your package has been delivered but you have not received it, please first check with household members, neighbors, and your local carrier. If you still cannot locate the package, contact us and we'll assist you in filing a claim when applicable.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us immediately. We'll make every effort to update the address before the order ships.
Orders returned because of an incorrect or undeliverable address may require additional shipping charges before they can be reshipped.
Shipping Restrictions
We reserve the right to refuse shipment to locations where ownership or possession of our products is prohibited by law.
It is the customer's responsibility to understand and comply with all applicable local, state, federal, and international laws regarding knife ownership and importation.
Signature Confirmation
For high-value orders, we may require an adult signature upon delivery to help protect against loss or theft.
Preorders and Made-to-Order Items
Products listed as preorders or made-to-order will ship according to the estimated production timeline provided on the product page.
If an order contains both in-stock and preorder items, the order may be held until all items are available unless otherwise arranged.
Contact Us
If you have questions about your order or shipping status, please contact us with your order number. We'll be happy to help.